CENTRE AVE CLOTHING CO. SHIPPING & ORDER PROCESSING POLICY
Frequently Asked Questions
Q1: When will my product(s) arrive?
A: We're dedicated to providing you with a smooth shopping experience, no matter your location! You can expect your products to arrive within 3 to 12 business days depending on where you are in the US. All orders are shipped from our warehouse located in Decatur "Where It's Greater", Georgia.
Let's walk through the journey of your order:
Processing time: The Centre Ave team ensures the smooth processing of your order. It takes about 2-3 business days for payment verification and order validation. Even if you place an order after 8 PM EST, worry not! We'll dive right into it the next business day. Once your payment is verified, our team jumps into action curating the drip, dispatching your products within 12 to 48 hours. (Note: If a product is in high demand it may take longer to ship out.)
Shipping time: This is where the adventure begins as your order makes its way from our warehouse to your doorstep. We rely on trusted shipping services like USPS (United States Postal Service), and we also offer alternative options such as UPS or FedEx. After the processing stage, your items typically arrive within 3 to 12 business days, depending on your location. Please keep in mind that shipping times may vary slightly during the holidays !
We're proud to offer USPS 3-Day First Class Shipping Services at a reasonable cost of $4.00 for all orders.
Orders totaling $80 or more qualify for FREE 3-Day First Class Shipping, ensuring both satisfaction and savings.
If your order reaches the $100 mark, we provide FREE USPS 2-Day Priority Shipping Services because we believe in treating you like a valued member of our fashion family.
We also provide a Express Shipping Option for $15 using the USPS 2-Day / UPS 2-Day Priority Shipping Services.
- Our team works from Monday-Saturday to process your orders, except on holidays. We're committed to ensuring you receive your order as fast as possible!
- For those night owls who place orders after 8 PM EST, Your order will be processed promptly on the following business day.
- Please note that deliveries are not made on Sundays or holidays.
- We understand that the COVID-19 pandemic has impacted shipping times globally. We're doing everything in our power to minimize any potential delays and get your order to you in a timely manner.
- We want to let you know that if a product is in high demand, it might take a bit longer to ship out. This is because each item is custom-made. We take pride in the quality and attention to detail that goes into every product we deliver. We appreciate your patience as we work hard to process your order as quickly as possible while maintaining our high standards. Our team is dedicated to providing you with excellent service and ensuring that you receive a product that exceeds your expectations.
If you have any questions or concerns about your order, please don't hesitate to contact our customer support team. We value your trust and are here to assist you throughout your shopping experience if needed.
Q2: How can I keep track of my order?
A: We've got convenient methods to help you keep tabs on your order and share the excitement of its arrival:
- EMAIL: Look out for your Shipping Update Email from us within 1 to 3 business days after your payment is processed. This email is like a personalized message just for you, providing the latest updates on your order. To track your order, follow these steps:
- Open your Purchase Email
- Click on "View Order" to reveal the shipping status
- For more detailed shipping information, click on the 13-digit tracking number below the map.
Tracking Link: Tracking your order is just a few clicks away! Visit the USPS Tracking website by clicking here and enter your tracking number in the search bar. You'll have access to real-time updates, allowing you to see your order's journey.
KEEP ME UPDATED!: We appreciate your business and would love to keep you in the loop. Leave us a note saying "Keep Me Posted" in the additional comment box when making your purchase, and we'll gladly send you regular updates on the progress of your shipment. It's like having a close friend sharing exciting updates with you along the way.
At Centre Ave Clothing Co., we're committed to making your shopping experience hassle free. Should you have any further questions or need assistance contact Our Centre Ave Customer Support Team is here firstname.lastname@example.org